Shipping Made Easy

Click here to receive your personalized shipping quote

When you are ready to place your order, please call us and we'll help you determine what shipping options you need (see below).

Regardless of the options you choose, your shipping experience will be seamless and worry free
...we take care of all the little details for you!


$100.00 - Customs Clearing  – Any size shipment!  Shipments originate in Freeport, Illinois.  If your shipment is going to Canada, we’ve got you covered.  Our broker will take care of all the paperwork to clear customs on your behalf.  The process will be seamless for you, and your shipment will not be delayed at the border. Combos shipped to Canada are duty-free.

Shipping Options  Freight charges are based on weight, number of units, and distance.  Freight companies are only responsible for getting the equipment to the address that they were provided.   Additional shipping fees may be applicable:

$80.00 – Lift-gate  A lift gate is a “mini elevator” on the back of the truck which lowers the shipment down to the ground.  If you have a loading dock, you will not need this service. 

$70.00  – Inside Delivery (Los Angeles, Boston, Chicago and New York City $100.00)  Freight Companies provide “curbside delivery” as a standard.  Curbside delivery is taking the shipment off the truck only (with a lift-gate if required as noted above).  If requested you can elect to have the driver bring the shipment inside and place it.  The freight company will only place the shipment on a different floor if there is an elevator.  Note, “placing” your shipment does not include removing and taking away packing, or otherwise installing the shipment. 

White Glove Service – Special rates apply  Shipments delivered within the 48 contiguous States are eligible for Premium White Glove Service.  You can sit back and watch a trained professional unload your vending machine; take it into your location; and set it in to its place. Please call us for a personalized quote. This cost effective service includes all applicable charges: delivery, lift gate, inside delivery, notification.  Additionally, the shipper will set up your Combo and take away the packaging.

$76.50 – Residential Delivery (Los Angeles, Boston, Chicago and New York City $104.95)  Freight Companies charge an extra fee for any non-commercial address or to commercial addresses that do not have normal receiving hours.

No Extra Charge – Delivery to a Commercial Address  You can save on Residential Delivery fees (see above) if you can arrange to have your shipment sent to a Commercial Address.  If that address also has a loading dock, you can also save the lift-gate fee.  Many mini-storage facilities fall under this category, and can also double as a temporary your warehouse for larger orders.

$17.50  – Notify Fee  Freight Companies will provide notification prior to delivery to a commercial address.  This service is provided at no charge to a residential address.  Freight companies will provide a delivery time "window": for example, in the afternoon or in the morning. 

Freight Forwarder –  Caribbean, and shipments to Alaska or Hawaii.  If you need your shipment send to your freight forwarder and require paperwork sent to them we will be happy to take care of it for you.  A freight forwarder can also be provided for you.

Insurance  Shipments are covered as part of the standard insurance offered by freight companies.  Insurance is included in your freight charge.

Freight Claims

Freight claims are very rare, but to help facilitate a claim you are responsible to:

 Inspect your shipment for damage and or shortages before signing to accept.
 Check the condition of every box for tears, creases, crushing, or water stains.
 If there is any damage to the packaging, check the contents.
 Note on the Bill of Lading “subject to further inspection” to cover any additional damages that may be found after signing for shipment.
 Note the number of boxes received on the Bill of Lading before signing. 
 Ensure the driver notes any damages or short-shipment on the Bill of Lading and signs. 
 Take pictures any damage. Include pictures of the packaging.

If merchandise is damaged in transit, you must contact The Vending Store within 24 hours, so we are able to file a claim with the freight company on your behalf. 

The package and packing materials should be retained for the freight company's inspection.  The freight company may need to send an inspector to view the damage and take pictures.  Damages are the responsibility of the freight carrier and although The Vending Store is happy to file a claim on your behalf, The Vending Store takes no responsibility for the outcome of the claim. 

Do not refuse delivery because of damage; this will lead to storage costs for which you will be responsible.  If the driver is not notified of damage at delivery, it may be more difficult to resolve the claim. Follow the above steps and your claim will be processed quickly.

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